1. Data Requests. A data request is a request for information or documents relating to Client accounts in connection with official criminal investigations or other official legal proceedings. Except in limited emergency situations (see below), Towbook requires data requests to be made through formal U.S. legal process and procedures, and we respond to such requests as required by law. Examples of data requests include:
   1. Subpoenas
   2. Court Orders
   3. Search Warrants
   4. Legal process received from outside the United States may require a Mutual Legal Assistance Treaty (MLAT) with the United States
   5. Other forms of legal process such as Civil Investigative Demands
   *For the purpose of clarity, if you are not the person who signed up for Towbook, have had access to the account at any time, are named as an additional contact person, or whose name appears on invoices or payments to Towbook, you must make a data request as provided above.
2. Preservation Requests. A preservation request asks Towbook to preserve Client account records in connection with official criminal investigations or other official legal proceedings. Preservation requests must include the following information:
   1. Identification of the account(s) at issue (as further described in Section IV below);
   2. Identification of the investigating agency and/or specific pending official proceedings (requests must be signed on law enforcement letterhead);
   3. Assurances that the requesting agency or individual is taking steps to obtain appropriate legal process for access to the data that Towbook is being asked to retain; and
   4. A valid return email address and phone number.
3. Emergency Requests. An emergency request is only appropriate in cases involving imminent serious bodily harm or death. We respond to emergency requests when we believe in good faith that such harm may occur if we do not respond without delay.

1. Name of the business
2. First and last name of the Client
3. Specific relevant Client data being sought and specific, reasonable period of time
4. Basis for the proceeding/action in which the Client data is being sought and how such data is relevant to that proceeding/action.

IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA CERTIFIED MAIL/RETURN RECEIPT. DUE TO THE VAGARIES OF THE INTERNET AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT LIMITATION THE BURDENS OF SPAM AND THE OCCASIONAL UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE, WILL HELP ASSURE THAT YOUR NOTICE IS RECEIVED BY US AND ACTED ON IN A TIMELY MANNER. IN ADDITION, PLEASE ANTICIPATE REASONABLE AMOUNTS OF TIME BETWEEN THE REQUEST AND THE PROVISION OF DATA AS ALL REQUESTS MUST GO THROUGH AND BE VETTED BY OUR LEGAL DEPARTMENT.